We collect personal information from our customers and our app users in the regular course of doing business. This text answers some of your most frequently asked questions, and lets you know exactly how we’re protecting the information you entrust to us.
This policy was last updated on April 2nd, 2018 to reflect our compliance with principles of GDPR in Europe.
When you sign up to use the Grenadine Event Planner service, we collect the following information about you:
When you visit our website, we also collect:
When you use the Grenadine mobile event guide app, we collect:
The main reasons we collect personal information from you are:
If it’s a necessary part of any of these transactions, we may disclose your information to another company. For example, when you sign up to use our event planning system, we pass on your personal information to a credit card processing company so we can complete a credit charge or a credit authorization.
We also may use your personal information for other, secondary reasons, including:
To complete a sale/transaction and charge your card
Customer service, so we can contact you regarding issues you may have submitted to Grenadine Support
Customer relationship management
When you make a purchase, we share your personal information with our credit card processing suppliers in to order to process your payments and process refunds or other billing adjustments, if need be. Our payment processing suppliers include:
We will also disclose your personal information if we are required by law to do so.
If you are an event attendee customer (i.e. someone purchasing a ticket or going to an event), we may also share your information with the event organizer through the Grenadine system in order that they can carry out their event organization activities or contact you as they see fit.
When you use the Grenadine event websites or mobile apps as an event attendee, you may choose to enter personal “profile” information, such as biography, stage name, social media links, and pictures in order to self-publish your profile and share it with other event attendees. Entering and self-publishing such information is optional and is not required to use attendee-facing websites and apps.
If you’ve entered your profile information, you have a choice of self-publishing your profile on the event website and mobile apps so that event organizers and other attendees may view it and contact you if they so choose. Through your “my account” page, you can at any time publish, unpublish or delete your information.
When you provide us with personal information to complete a purchase transaction, verify your credit card, place an order, purchase a ticket, arrange for a service or request a refund or an adjustment in your order, we assume you consent to our collecting it and using it for that specific reason. We also assume that you wish to share this information with the event organizer for that event.
If we ask you for personal information for a secondary reason, like marketing for our event planning services, we will ask you directly for your consent. Saying yes is called “opting in”. By opting in, you can tell us that this collection, for the purpose specified in our request, is OK. Saying yes for one purpose doesn’t allow us to share your information for other purposes.
You can opt out of having us use your information for marketing purposes each time we send a marketing message. At the bottom of the messages, there are links that you can click on if you do not want that information to be used for marketing purposes.
You can also contact us at any time and we’ll adjust your preferences:
In the event of a breach or hack that concerns your personal data, we’ll notify the affected people within 3 days (72 hours) at their last known email address — i.e. the one we have on file. We’ll also notify the appropriate regulators.
In most cases, you can erase your data yourself through our self-serve event portal, in the “my account” section. If you want to request that we erase your data for you, you may submit a request to firstname.lastname@example.org, and we’ll permanently erase your personal data. The only exception to this is your financial transaction history (if any). We need to keep those financial transaction history records for financial and tax reporting purposes.
We store all of your information records and transaction history on database servers located in Canada and in France. If you upload images or attached documents (such as .jpg images, word documents, pdf documents, etc.), those may be stored on our servers in Canada and in France, or at our Cloudinary and Amazon S3 providers in the USA.
Our staff will be happy to answer any questions you may have about your personal information. If you would like more information about our policies, or you would like to see exactly what personal information we have about you in our records, or you wish to register a complaint, please contact:
Name: Philippe Haché
Company: Grenadine Technologies Inc.
Address: 4529 Clark, suite 201, Montreal QC H2T 2T3 CANADA
You can also contact the Privacy Commissioner of Canada for assistance between the hours of 8:30 a.m. to 4:30 p.m. est, at:
or by mail at:
30 Victoria Street
or on the web at: