Grenadine Event Planner uses several email addresses when it interacts with your attendees and your speakers. If you haven’t checked what email addresses are used it’s important to take a few minutes and set them up properly for your account.
To set up email addresses, go to Settings -> System Settings and navigate to the Email section. Here you will find several email addresses, most of which you can set yourself to values that make sense for you.
Here’s what each email address is used for:
The Info Email is also used to notify you when certain things happen on your system, such as when a speaker sends you a file through the event web site.Make sure that you set up the Info Email properly to a live address that represents your event and to which you will actually be able to respond.
If you’re a subscriber to Grenadine Tier 3, you can ask us to customize the “from” address for you, and we’ll send instructions on what’s required on your part. Just contact our support team for that.
Please note that “reply-to” works in some email clients and not in others. Some email clients send replies to the “from” address instead of the “reply-to” address, and there’s nothing we can do about how individual mail clients work.